Privacy Information

Last reviewed: October 2026

This page describes how Drexyqalon Information Services Ltd. (referred to below as "we", "us", or "the operator") handles information provided by users of the Drexyqalon website and its associated enquiry process. Reading this page will help you understand what information we receive, how it is used, and how you can contact us with questions or concerns.

This page is an informational summary. It reflects the operator's current understanding of how this website handles information. Where a specific practice requires confirmation or further technical verification, this is noted below. We do not claim compliance with any particular regulation where that compliance has not been independently confirmed.

Information we receive

We receive information through the following channels associated with this website:

Enquiry form submissions

The enquiry form on the Enquire page is implemented as a mailto-based form. When you submit the form, your email client opens with the fields you have completed pre-filled in the message body. The submission is then sent from your own email account directly to [email protected]. We receive whatever information you include in that email.

Because the form uses your own email client to send the message, the operator does not receive any information until you actively send the email. If you close the email without sending it, no information is transmitted to us.

Direct email contact

If you contact us directly at [email protected], we receive the content of your message and any information associated with your email address as part of the email you send. This is handled through standard email and is subject to the privacy practices of your email service provider as well as ours.

Website server logs

Like most websites, this site's hosting infrastructure may generate server logs that record technical information about page requests. These logs typically include the requesting IP address, the page requested, the date and time of the request, and the browser or device type. The operator does not directly control or process these logs. Their retention and use depend on the practices of the hosting provider. We do not use server log data for behavioural analysis or to build profiles of individual users.

How we use the information we receive

Information received through enquiry submissions or direct email contact is used solely to respond to the enquiry. We use the name, email address, and message content you provide to understand your request and to send you a reply.

We do not use information submitted through enquiries for any purpose other than processing and responding to those enquiries. We do not use it for promotional communications, and we do not share it with third parties except where it is necessary to process your request and you have been informed of this.

Sharing and disclosure

We do not sell, rent, or trade personal information received through this website to any third party.

Information may be accessible to the hosting provider or email service provider used by the operator in the ordinary course of delivering those services. These providers are not authorised to use the information for their own purposes beyond what is required to deliver the service.

We may disclose information if required to do so by law or by a lawful request from a competent authority. In such cases, we would disclose only what is required and would not volunteer additional information beyond the scope of the request.

Retention

Emails and enquiry submissions received by the support team are retained for as long as is needed to resolve the enquiry and for a reasonable period thereafter in case of follow-up. We do not specify a fixed retention period, as enquiries vary considerably in their nature and the time required to address them.

If you wish to ask about the retention of a specific communication, you can contact us at the address below.

Your choices

Because the enquiry form uses a mailto link and your own email client, you retain full control over whether to send the pre-filled message. You can edit or delete any pre-filled content before sending, and you can close the email without sending it if you change your mind.

If you have previously submitted an enquiry and have questions about the information we hold, you can contact us at [email protected] to ask. We will respond to reasonable requests of this kind within a practicable timeframe.

Cookies and tracking

This website does not use cookies set by the operator, does not embed third-party tracking scripts, and does not use web analytics services that identify individual users. If the hosting provider sets any technical cookies as part of delivering the site, these are outside the operator's direct control, and their use is governed by the hosting provider's own policies.

External links

This website does not contain links to external websites other than standard protocol links such as mailto and tel. If future versions of the site include links to third-party resources, those resources are governed by their own privacy practices, and the operator takes no responsibility for them.

Contact for privacy matters

If you have questions about this privacy information or about how we handle information you have submitted, you can reach us at:

Drexyqalon Information Services Ltd.
402–1120 Wellington Street West
Ottawa, ON K1Y 2Y7, Canada
Email: [email protected]
Phone: +1 (613) 555-0184

We aim to respond to privacy-related enquiries in a timely manner, though response times depend on the volume and complexity of enquiries received.